www.seagate.com for information about Seagate products and services. Worldwide support is available 24 hours daily by e-mail for your questions.
Presales Support:
www.seagate.com/support/email/email_presales.html or DiscPresales@Seagate.com
Technical Support:
www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com
mySeagate
my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.
For support, questions and comments:
E-mail: partner.support@seagate.com
Phone (direct): +1-405-324-4740
Phone (toll-free): 1-877-347-2444 (US and Canada), or access a complete list of region-specific international toll-free phone numbers at my.seagate.com
reseller.seagate.com
reseller.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to reseller.seagate.com, any time, from anywhere in the world.
reseller.seagate.com partner support
24 hours a day, seven days a week:
By web form: reseller.seagate.com/contact/forms
By phone: Access a complete list of regional phone numbers at reseller.seagate.com/support/
Seagate Online Store
US customers can purchase Seagate disc drives 24 hours daily at www.seagate.com/buy/online/.
Automated Phone Services
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SeaFONE (1-800-SEAGATE) is the Seagate toll-free number (1-800-732-4283) to access our automated self-help and directory assistance for Seagate support services. Using a touch-tone phone, you can find service and support phone numbers, answers to commonly asked questions, troubleshooting tips and specifications for disc drives 24 hours daily. International callers can reach this service by dialing +1-405-324-4770.
Presales, Technical Support and Customer Service
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Presales Support
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Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system.
Technical Support
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If you need help installing your drive, consult your system's documentation or contact the dealer's support services department for assistance specific to your system. Seagate technical support is also available to assist you online at support.seagate.com or through one of our technical support service centers. Have your system configuration information and your drive's ST model number available.
SeaTDD (+1-405-324-4725) is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M. (Central time) Monday through Friday.
Warranty Service
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Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate service center representative for warranty-related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate warranty service centers for assistance. Have your drive's ST model number and serial number available.
Authorized Service Centers
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In some countries outside the US, you can contact an Authorized Service Center for service.
For European presales and technical support, dial the toll-free number for your specific country. If your country is not listed here, dial our European call center at +1-405-324-4714 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The European call center is located in Oklahoma City, USA.
For European warranty service, dial the toll-free number for your specific country. If your country is not listed here, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday.
Presales and Technical Support Warranty Service
Call Center Toll-free Toll-free
Austria 0 800-20 12 90 0 800-20 12 90
Belgium 00 800-473 242 83 00 800-473 242 89
Denmark 00 800-473 242 83 00 800-473 242 89
France 00 800-473 242 83 00 800-473 242 89
Germany 00 800-473 242 83 00 800-473 242 89
Ireland 00 800-473 242 83 00 800-473 242 89
Italy 00 800-473 242 83 00 800-473 242 89
Netherlands 00 800-473 242 83 00 800-473 242 89
Norway 00 800-473 242 83 00 800-473 242 89
Poland 00 800-311 12 38 00 800-311 12 38
Spain 00 800-473 242 83 00 800-473 242 89
Sweden 00 800-473 242 83 00 800-473 242 89
Switzerland 00 800-473 242 83 00 800-473 242 89
Turkey 00 800-31 92 91 40 00 800-31 92 91 40
United Kingdom 00 800-473 242 83 00 800-473 242 89
FAX Services All European Countries (Toll call)
Presales +31-20-653-3513
Technical Support +1-405-324-4702
Warranty Service +31-20-653-3513
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Africa/Middle East Support Services
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For presales and technical support in Africa and the Middle East, dial our European call center at +1-405-324-4714 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +1-405-324-4702. The European call center is located in Oklahoma City, USA.
For Warranty Service in Africa and the Middle East, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +31-20-653-3513.
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Asia/Pacific Support Services
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For Asia/Pacific presales and technical support, dial the toll-free number for your specific country. The Asia/Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian Eastern time) Monday through Friday, except as noted. If your country is not listed here, direct dial one of our technical support locations.
Presales and Technical Support
Call Center Toll-free Direct dial FAX Note
Australia 1800-14-7201 - -
China (Chinese) 800-810-9668 +86-10-6225-5336 - 1,3
Hong Kong 800-90-0474 - -
Hong Kong (Chinese) 001-800-0830-1730 - - 1,3
India 1-600-33-1104 - - 2,3
Indonesia 001-803-1-003-2165 - -
Japan 0034-800-400-554 - -
Malaysia 1-800-80-2335 - -
New Zealand 0800-443988 - -
Singapore 800-1101-150 - +65-6488-7525
Taiwan (Chinese) 00-800-0830-1730 - - 1,3
Thailand 001-800-11-0032165 - -
Warranty Service
Call Center Toll-free Direct dial FAX
Asia/Pacific - +65-6485-3595 +65-6485-4860
Australia 1800-12-9277 - -
India 3 - +91-44-821-6164 +91-44-827-2461
1 Hours of operation are 8:30 A.M. to 5:30 P.M., Monday through Friday (Australian Western time).
2 Hours of operation are 9:00 A.M. to 6:00 P.M., Monday through Saturday.
